Process of Return/ replacement
Customer are requested to raise a return request in OriginDigistore my account within 7-days from the date of product Delivered. You will receive a call from our Team within 2 working days to evaluate a return request for the issue you are facing.
For Damaged / Dead on Arrival complaint, we will assign the authorized service personal to inspect and certify the defective product. The service personal will issue one certificate for DOA. Based on the recommendations/ certification only the return/ replacement will approve.
For Wrong product shipment complaints, you will be requested to provide the following Images of All sides of brand box & your order number to process the Return/ replacement.
Our Team will review the provided documents and pick-up will be arranged if the return reason is meet our policy and is approved by our team.
Material collection
1. We will collect the return product as per below mentioned timelines once the return is approved.
Sl no Products Description
1 AV SYSTEM
2 BROAD COST
3 CABLES
4 CCTV AND SURVELLANCE
5 DIGITAL DUPLICOTOR
6 IT PRODUCT
7 PROFESSIONAL DISPLAY
8 PROJECTOR
9 PRINTERS AND SCANNERS
10 PA SYSTEMS
11 WEB CAM & HEADSET
Material Collection Timelines- 4 working days
2. During pick-up, your product will be checked for the following conditions:
Check Point Conditions
Product Information’s Brand Name/ serial number/ bar code should match with the Invoices and clearly visible.
Product Status
(Unused/damaged/Packaging) The product should be unused, undamaged and the Product's with original packaging/ box is mandatory. We will not accept returns without packaging. All in-the-box accessories (like remote control, starter kits,
If Complete Product is
returned Instruction manuals, etc.), freebies and combo offers (if any) should be returned.
3. If any of the above conditions is not met our executive will refuse to accept the return products Refund
We will take 48 hours to process the refund once the product has cleared the quality check. The refund amount will be credited to your bank account within 3-4 working days. In the case of certain public sector banks, it can take up to 10-15 working days
For Cash on Delivery payments, the refund will be credited to the bank account provided by you.
For credit/debit card or via net banking, the refund will be credited back to the account you used to paid the original order
Service policy
Technical Support:
We provide technical support for existing customers. Please visit originservices, with your order number and support request with details.
Delivery Issues:
We use our best delivery services to deliver the products, however things do go sometime wrong. If an order doesn't arrive or is damaged or incomplete, please contact us we will assist you to resolve the issues in time.
Faulty Goods:
Within 7 Days of Purchase You can ask for a refund, repair or replacement.
Warranty Service:
We are authorized dealers for every product we offer and can provide you with full benefit of your manufacturer’s warranty. Duration may vary based on the manufacturers. Please check your warranty details in our invoices or in origindigistore website.
For few products manufacturers are provide on-Site servicing with their warranties - Please check your
warranty details in our invoices or in origindigistore website.
Out of warranty Service:
We can offer a service directly, or refer you to a specialist service centre for your product, just ask. Please contact us first
Abuse and Fraud Policy:
We will not tolerate abuse, threats or harassment of any kind directed towards our staff. If you
cannot behave yourself, we will cease communication with you and no longer offer you any
service.
Similarly any attempted deception or fraud will result in the withdrawal of all service and will
likely void any warranty. Where appropriate we will report such behavior to the police or other
services.
